All work is a process. Our company supports the decision making process and knowledge simplification of small business, hospitals and community-based health and social service agencies. We bring accumulated knowledge, real-world experience, academic theory and advanced analytic techniques. We are experts in assessing customer satisfaction through survey and point of care interviews of staff and clients. We then use our skills and acquired knowledge to facilitate improvement through performance coaching and team focussed collaboration.
Leaders are responsible for making the right decisions, and managers are responsible for implementing those decisions correctly. But organizations also rely on managers to lead, and on leaders to manage. Making the right strategic decisions while managing performance during complex projects is challenging.
We can support your team to help the leaders lead, the managers manage and the staff be more productive✓ focusses on delivering clarity and insight that leads to effective decisions.
✓ provides value-added consulting so that your organization can focus staff efforts on doing the right things...very well.
Many organizations have great leaders who can make effective decisions, and great managers who get results and can execute strategy. But decisions need to be made quickly, often with insufficient information and amid changing market conditions. And, many organizations don't have permanent human resources to support leaders and managers effectively.
We provide experience, expertise and insight so that your organization can evaluate progress and achievement.
Michael Quinn Our operating Director with over 20 years of combined business, healthcare and IT experience.
He is a highly skilled information navigator that brings knowledge, expertise and experience to an organization by providing effective strategies to lead people and invigorate process.
Knowledge Management Organizations need to identify, consolidate and translate important insights from existing data. We help you to manage the knowledge.
LeanSixSigma We use a variety of tools and project management techniques to assist your organization make effective decisions
Analytics and Reports - We focus on finding information and translating it into clean baseline data, concise reports, and context that improves planning, analysis and presentions.
We provide the knowledge you need to evaluate your organization's progress towards fulfilling your business needs. Should you stay the course and improve tactics and execution, or refine your strategies?
As a neutral, external party, we offer unbiased insight so that your organization can objectively measure, evaluate and move forward.
We guide your journey of learning so that your organization can capture the experience and use it again.
We are a specialized consulting group and bring knowledge, expertise and experience to your organization.
We provide cost effective "just-in-time" experts to augment process and projects.
Making a decision and the process for making a decision are distinct activities. Our expertise is in supporting the process for making effective business decisions. We advise, coach, analyze and become part of the team.
Having seen how many organizations have succeeded, we have learned how to effectively facilitate the business process. As well, we have seen how others failed because of a lack of experience at critical points in a project.
We have experience across many business and non-profit sectors and have learned how to ask the right questions before seeking answers.